Please note that delivery service is only available for valid residential and office addresses within Singapore and international destinations. Illumia Therapeutics reserves the right to decline delivery to any address with restricted access or is inaccessible.
DELIVERY CHARGES
| Condition | Charge (Inclusive of GST) per trip per address |
|---|---|
| Nett Purchases below S$149.99 | S$5 |
| Nett Purchases S$150 and above | Complimentary delivery per address (Limited to one address per transaction) |
| Re-delivery due to unsuccessful delivery | S$5 |
| Surcharge for Sentosa Island addresses | S$10 |
All orders will be shipped within 7 working days upon confirmation. Kindly allow an additional 3-5 working days during peak periods or public holidays.
**Working Day refers to Monday to Saturday, and does not include Sunday and Public Holidays or any blackout dates imposed by ILLUMIASKIN. There will be no delivery service on Sunday and Public Holidays or any blackout dates imposed.
ESTIMATED DELIVERY
To Singapore Addresses: Within 7 Working Days
To Malaysia: 14 Working Days
To Thailand, Indonesia, South Korea: 21 Working Days
*For overseas deliveries, do note that customers are required to make their own payment for customs clearance, dependant on the customs regulations for each country. You will be notified directly via email or mobile number if payment is necessary.
- All delivery will be fulfilled within one month from Date of Order unless stated otherwise, or unless there is a delay caused by reasons or circumstances beyond the control of Illumia Therapeutics.
- Delivery shall take place within the stipulated date from Order Confirmation. In the event of an overwhelming demand or delivery is otherwise unavailable, Illumia Therapeutics reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date.
- You are responsible for ensuring that a recipient is present to receive the delivery. Any additional deliveries will incur a delivery fee based on the above delivery charge (as the case may be) per delivery at your expense.
There will be a re-delivery charge imposed on you in case of any changes in delivery details after the delivery has been made.
