Product Information
Where can I purchase Illumiaskin Products?
ILLUMIASKIN products are available online and our stockists. To find our products, click here to visit our Store Locator.
Returns and Refunds
Can I return or exchange an item?
Your satisfaction is important to us!
If you are unsatisfied with a product purchased on our website, we offer free exchanges on eligible items or items damaged in transit.
Exchanges are limited to once per product, subject to our T&Cs.
To start the return/exchange process, click here.
Refund requests will be processed within 14-21 business days.
The time to post a credit to your account may vary and is determined by the issuing bank.
For more information, please contact your issuing bank.
Delivery and Shipping
What are your shipping Terms & Conditions
Please note that delivery service is only available for valid residential and office addresses within Singapore and international destinations. ILLUMIASKIN reserves the right to decline delivery to any address with restricted access or is inaccessible.
Please click here to view our shipping policy.
Incorrect delivery address provided, how do I change it?
Delivery address changes can be processed if your order has not been shipped out. Kindly write to us with your order number and we’ll handle it for you!
Payment and Billing
What should I do if my payment is declined?
If you’re experiencing issues at checkout, feel free to reach out to us for support.
Quick tip: check that your card’s billing details (such as the security code and billing address) match what you’ve entered.
Which payment methods do you accept?
We accept the following credit cards: Visa, Mastercard, Amex, Unionpay
Other payment methods include: Stripe (credit cards), Atome , Apple Pay
How is my financial information secured?
All credit and debit card transactions are processed using Stripe, a secure and trusted payment gateway used by leading e-commerce platforms. We do not save any card information on our platform.
Skincare Concerns / Common Issues Faced
How do I determine the right skincare routine for me?
You can learn more about our skincare line and find your best fit by visiting our Blog
For further assistance and recommendations for different skin types, contact us at it@klhealth.sg
Order Issues and Account Management
Where is my order?
Click here to track your order status.
How can I request for order cancellation?
Kindly write to us to request for an order cancellation and we’ll take care of it! We are only able to process cancellations provided that the order has not been shipped and is within 24 hours of order placement. Any requests for cancellation submitted thereafter will be handled on a case-by-case basis.
Join Us / Collaborate
Why should I collaborate with Illumia?
At Illumia Skin, we take pride in our products and bring effective skincare to combat the common enemy of ageing with stringent quality assurance protocols put in place to ensure product consistency and reliability.
When was Illumia founded?
Illumia Skin by Kim Lim was established in 2020 as the brainchild of renowned beauty mogul and serial entrepreneur Kim Lim.
